Frequently Asked Questions
What is Solivize?
Solivize is a UAE-based lifestyle store offering a wide range of high-quality products, including home & kitchen essentials, fashion & jewelry, health & beauty, and smart gadgets.
Where do you deliver?
We currently deliver across the UAE with reliable and timely shipping.
Do you offer cash on delivery?
Yes, cash on delivery is available for all orders across the UAE.
How long does delivery take?
Most orders are delivered within 2–4 business days, depending on your location.
Do you charge for delivery?
No, we offer free delivery across the UAE on all products.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to follow the delivery status.
Can I return a product?
Yes, products can be returned within 7 days of delivery if they are unused, undamaged, and in their original packaging.
How do I request a return or refund?
Simply email us at solivize2@gmail.com with your order details, and our team will guide you through the process.
Do you offer exchanges?
Yes, exchanges are possible if the product is defective, damaged, or if you receive the wrong item.
What payment methods do you accept?
We accept cash on delivery and secure online payments through major debit and credit cards.
Are your products original?
Yes, every product at Solivize is carefully sourced and tested to meet high standards of quality and reliability.
How do I know if a product is in stock?
Product availability is shown on each product page. If a product is out of stock, you’ll see a notice or an option to be notified when it returns.
Can I cancel my order?
Yes, you can cancel your order within 12 hours of purchase by contacting our support team at solivize2@gmail.com.
Do you provide warranty on products?
Some products come with a warranty, which will be mentioned in the product description if applicable.
Can I change my shipping address after placing an order?
Yes, if the order hasn’t been shipped yet. Contact us immediately to update your address.
Do you ship internationally?
Currently, Solivize delivers only within the UAE.
Will I get a confirmation email after placing an order?
Yes, you’ll receive an email confirmation with your order details shortly after completing your purchase.
Do you have a customer service helpline?
At the moment, we provide customer support via email at solivize2@gmail.com, and we respond promptly to all inquiries.
Can I create a wishlist?
Yes, you can add products to your wishlist to save them for later purchases.
How can I stay updated about new arrivals and offers?
Subscribe to our newsletter for updates on new arrivals, exclusive offers, and lifestyle tips.